About our privacy policy
Scently cares deeply about your privacy. We therefore only process data that we need for (the improvement of) our services.
improve our services and handle the information we collect about you and your use of our services with care.
our services. We never make your data available for commercial purposes to
third parties.
This privacy policy applies to the use of the website and the services of Scently.
Scently. The effective date for the validity of these terms is 19/04/2024, with the publication of a
new version supersedes the validity of all previous versions. This privacy policy describes what data about you
is collected by us, what this data is used for and with whom and under what conditions
this data may be shared with third parties. We also explain to you how we store your
data and how we protect your data against misuse and what rights you have with regard to
the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy contact person, u
find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.
Web store software
WooCommerce
Our online store is developed with software from WooCommerce. Personal information that you for our
service to us, are shared with this party. WooCommerce has access to your
data to give us (technical) support, they will never use your data for any other purpose.
purpose. WooCommerce is based on the agreement we have with them obliged to appropriate
security measures. These security measures consist of the application of SSL encryption and
a strong password policy. WooCommerce uses cookies to collect technical information
regarding your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own corporate group to improve the
further improve services.
WooCommerce hosting
Our web store is developed with software of WooCommerce, we have chosen for our web hosting for
Vimexx. Personal information that you make available to us for our services are
shared with this party. Vimexx has access to your data to provide us (technical) support
They will never use your data for any other purpose. Vimexx is based on the
agreement we have with them to take appropriate security measures. These
security measures consist of the application of SSL encryption and a strong password policy. There are
regular backups to prevent loss of data.
Webhosting
Vimexx
We purchase web hosting and e-mail services from Vimexx. Vimexx processes
personal data on our behalf and does not use your data for its own purposes. However, this party may
collect metadata about the use of the services. This is not personal data. Vimexx has
taken appropriate technical and organizational measures to prevent loss and unauthorized use of your
personal data. Vimexx is bound to secrecy under the agreement.
E-mail and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own
purposes. At the bottom of every email sent automatically through our website, you will see the
‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data will be
stored securely. MailChimp uses cookies and other internet technologies that provide insight into
whether emails are opened and read. MailChimp reserves the right to use your data for the further
to further improve its services and, in connection therewith, to share information with third parties.
sharing.
Vimexx
We use the services of Vimexx for our regular business e-mail traffic. This party has
appropriate technical and organizational measures to abuse, loss and corruption of your and our
data as much as possible. Vimexx has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
For handling (part of) the payments in our online store we use the platform of
Mollie. Mollie processes your name, address and residence details and your payment information such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
personal data. Mollie reserves the right to use your data to further improve the
further improve its services and, in this context, share (anonymized) data with third parties.
All of the above guarantees regarding the protection of your personal data are also
applicable to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your
data for no longer than is permitted under the statutory periods.
Reviews
Shipping and logistics
PostNL
When you place an order with us, our job is to get your package delivered to you. We make use of
the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name,
address and place of residence with PostNL. PostNL uses this information solely for the purpose of
performance of the agreement. In the event that PostNL engages subcontractors, PostNL will make your data
to these parties as well.
DHL
When you place an order with us, our job is to get your package delivered to you. We use the services of
DHL’s services to carry out the deliveries. It is therefore necessary that we share your name, address
and place of residence with DHL. DHL only uses this data for the purpose of executing the
contract. In the event that DHL engages subcontractors, DHL will also pass on your data to them.
these parties.
Invoicing and accounting
MoneyMonk
For our record keeping and accounting we use the services of MoneyMonk.
We share your name, address and residence information and details relating to your order. These details
are used for the administration of sales invoices. Your personal data is protected
sent and stored, MoneyMonk has taken the necessary technical and organizational measures to
protect your data against loss and unauthorized use. MoneyMonk is obliged to confidentiality
and will treat your data confidentially. MoneyMonk does not use your personal data for other
purposes other than those described above.
External sales channels
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information – other than at your
request – to contact you at a later time, we will ask you explicit permission to do so. Your
data will not be shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all bound to secrecy under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our
service further improvement. This data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation with fiscal and criminal investigations
In appropriate cases, Scently may be required by law to share
your data in connection with governmental fiscal or criminal investigations. In such a case we are
forced to share your data, but we will, within the possibilities offered by law, protect ourselves against this.
oppose.
Retention periods
We keep your data for as long as you are a client of ours. This means that we will retain your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us we will
also interpret this as a request to forget. This also means that we will not retain your data for longer than two years
from the last moment of contact or transaction, unless there is a legal justification.
basis. Pursuant to applicable administrative obligations, we are required to retain invoices containing your
(personal) data, we will therefore retain this data for as long as the applicable term runs.
Employees, however, will no longer have access to your client profile and documents that we receive as a result of
your order.
Your rights
Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights regarding
with respect to personal data processed by or on behalf of us. We explain below which
rights are and how you can invoke these rights. In principle, in order to prevent misuse, we will send
copies and copies of your data only to your e-mail address already known to us. In the event that you send the
data to another e-mail address or for example by post, we will ask you to identify yourself.
identification. We keep records of processed requests; in the case of forgetting requests, we
We keep anonymous records. You will receive all transcripts and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to file a
file a complaint with the Dutch Data Protection Authority if you suspect that we have used your personal data in a wrongful manner.
wrong way.
Inspection rights
You always have the right to inspect the data that we (have processed) and that relate to your person or are traceable to you.
are traceable to your person. You can make a request to this effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted
We will send you a copy of all data, together with a list of the processors holding the data, to the e-mail address known to us.
who hold this data, indicating the category under which we hold this data.
stored.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or are traceable to you, adjusted.
are traceable, to have them changed. You can make a request to that effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relates to your person or is traceable to you.
are traceable to your person. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation at the e-mail address known to us that the data will not be retained until you lift the restriction.
will no longer be processed.
Right to transferability
You always have the right to have the data that we (have processed) and that relate to your person or are
are traceable to it, by another party. You can make a request to this effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data
about you that we have processed or have processed on our behalf by other processors or third parties. In all
likelihood, we will no longer be able to continue providing services in such a case because the secure
interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right, where appropriate, to object to the processing of your personal data
by or on behalf of Scently. If you object, we will immediately stop the data processing pending
pending the handling of your objection. If your objection is well-founded we will provide copies and/or copies
of data that we process (or have processed) to you and then cease processing permanently. U
also have the right not to be subjected to automated individual decision-making or profiling.
profiling. We do not process your data in such a way that this right applies. Are you from
believe that it does, please contact our privacy contact.
Cookies
Google Analytics
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this information.
data. We collect information about your surfing behavior and share this data with Google. Google may use this
interpret this information in conjunction with other data sets and thus track your movements on the Internet.
tracking. Google uses this information to offer, among other things, targeted advertisements (Adwords) and
other Google services and products.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in these
privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
latest version. If the new privacy policy affects the way in which we use data already collected
relating to you, we will notify you by e-mail.
Contact details
Scently
Langeveld 41 4702XW Netherlands T E info@scently.nl
Contact person for privacy issues
Victoria Velichko
